Recent content by randy

I found this "chip" in the metal. SA said this was normal. Thin metal in an expansion area.

Yes, there was an almost immediate response from Lisa in customer support. The gun will go out tomorrow and I will have it back Friday. The issue didn't even need a repair; they tested and everything was fine. The gun must have just gotten set aside and forgotten for a while. Anyway it's...

I messaged on Facebook and I just got a response from them there, so maybe we are back on track now. I hope so. They have been very responsive in the past. FYI my XDM is my fave out of all handguns I've ever shot. Was recommended to me by an LEO who said it was now his fave gun. He was right!

Yes, I emailed first and got a quick response with an RMA number and label. Yes it was FedEx and yes it was delivered two days later. I don't mind if it takes a while, just want some communication. Four weeks should be plenty of time to at least let me know the plan.

Anyone having trouble with SA communication? I sent an XDM 9mm for a slide issue a month ago. No response. No one answering main phone number - goes to voice mail with no response. No response to customer service email. No answer on customer service extension so just left a message there...