Blackmesa96
Custom
Am I alone in my disdain for computerized requests for compliments from service providers?
My frustration has been rekindled by our local hospital/clinic but it extends to apps, as well.
"Pease take a few moments and tell us how we did". OK, if you actually were interested my opinion, you would have me speak with a real person.
"Did you feel as though you were treated as a unique and valued individual?" No, if I you felt that way about me you wouldn't ask me to respond to an automated survey.
"Please give us the highest score on every question we ask for advertising purposes." OK, that's implied this is what you expect. Say it out loud. You're entitled to it; it's not earned. Something like the "gratuity" restaurant employees demand.
My favorite part is where you are permitted to make comments outside of their response boxes-which will be ignored. Because you value my time.
But let's not forget the folks who repeatedly ask "Don't you love our app?" If you say no, their automated response is to tell them what you don't like or have problems with. If you take the time to offer constructive criticism, it's ignored. The absolute worst app ever in this regard is Concur. Anyone who has had to deal with that mechanical cluster bleep can relate...
My frustration has been rekindled by our local hospital/clinic but it extends to apps, as well.
"Pease take a few moments and tell us how we did". OK, if you actually were interested my opinion, you would have me speak with a real person.
"Did you feel as though you were treated as a unique and valued individual?" No, if I you felt that way about me you wouldn't ask me to respond to an automated survey.
"Please give us the highest score on every question we ask for advertising purposes." OK, that's implied this is what you expect. Say it out loud. You're entitled to it; it's not earned. Something like the "gratuity" restaurant employees demand.
My favorite part is where you are permitted to make comments outside of their response boxes-which will be ignored. Because you value my time.
But let's not forget the folks who repeatedly ask "Don't you love our app?" If you say no, their automated response is to tell them what you don't like or have problems with. If you take the time to offer constructive criticism, it's ignored. The absolute worst app ever in this regard is Concur. Anyone who has had to deal with that mechanical cluster bleep can relate...
