I bought a Cannon safe from Tractor Supply. There was an issue with the key pad a short time after purchase. I contacted Canon explaining the yellow light kept flashing. They asked for a photo of the key pad, I complied. I got an e-mail saying "we haven't heard from you in two days, send the photo. I resent it. Then they wanted a photo of the mother board. I complied and got another "we haven't heard". I resent it. Then they wanted a photo of the serial number, I complied and got the same e-mail, I resent. Then they wanted a 10 second video of the yellow light flashing I sent it and got the same e-mail. Their customer service sucks, I will never buy another of their products and would suggest no one else does either. I have to use the key to get into my safe.