UPDATE
ok, so i finally got this screw bit set, on Dec 24th..!!
in the meantime, i had "conversed via email" with customer service at Midway
they sent me another set, since my original one never arrived, at the time it was supposed to.
it was too late to stop that shipment, but THAT TOO has been in USPS limbo
each day i tracked it, "they say", "delivery today", then no delivery, then the next day same ole, same ole.
i emailed customer at Midway, and told them that I WILL return the item if they can email me the shipping label, and they did.
i went and bought a "padded" envelope at the Post office, for the return.
then for "back up", i went to my local CVS store for some small boxes, that they throw way.
ok, that "replacement order" has not arrived as of today.
i emailed customer service at Midway yesterday (Jan 1st), about this order being "lost in the annals of space in the postal system"
they got back to me earlier today...
"when it finally arrives, KEEP IT, you went thru too much inconveniences"....
WOW......!!!!
here is a copy of the email from Midway:
On Mon, Jan 2, 2023 at 9:34 AM MidwayUSA Customer Service wrote:
Dear xxxx,
Thank you so much for your email regarding this issue. I am so sorry for all of the inconveniences this process has caused; I do understand how frustrating this situation can be. I have reviewed the order and the item that was sent to you and determined that you are able to go ahead and keep the replacement item when it arrives to you. Please do not worry about returning the item. It does look like it was last scanned on 12/30 in Windsor, CT as "On Its Way to USPS." We appreciate you as a customer and thank you for your business. If there is anything else that we might assist you with, please do not hesitate to reach out. Again, I do apologize for the frustrations caused by this issue. Thank you; have a great day and a Happy New Year!
If we can be of further assistance, we are available by live chat and phone 7 days a week from 8:05 AM to 4:30 PM CST or you may email us any time. Please note, we answer emails as quickly as possible, usually within 24 hours.
Thanks for Your Business!
Shannon
MidwayUSA Customer Service
i really was NOT expecting this, a thank you email was sent back to them
how about that..!!!!