Which is all good and fine except it's every. single. day.
Enter job 2. Dig up a pigtail. $800,000 house. Meter set looks like a 6 year old put it up. Hanging off the wall by a stupid ass flex pipe because the bracket broke. Very dangerous. Extra trac pipe running down the exterior wall to a 25 year old heat pump as big as my car. Today is a prep day for tomorrow. So Bob knows jack shite about a heat pump. Why you ask ? Because Bob is not a F'ing service tech, he's a copper truck foreman. So Bob talks to the customer who has been told nothing by workload planning other than we would be doing some work outside. She is unaware that I will be shutting her service down and will need her to be home so I have access to re-light when I'm done. Just perfect. So Bob emails workload planning and tells them he needs a service tech to do the rebuild/relight. Bob gets a phone call from an admin at WLP who got hired after Bob did, knows less about the work and in a strange bout of justice makes less money than Bob. Admin tells Bob that since it's him ( Bob) he ( Steve) is going to make sure a tech is there to do the rebuild at 10 AM, but Bob is not to tell anyone else because they don't want us thinking we can get a service tech on a Saturday. Note that nobody is working on Saturdays and Sundays who can schedule anything or handle anything other than emergencies. Excellent system they got right ?
So Bob listens to the spiel about how since Bob refused to go management he is unaware of all the variables, so while they know Bob is a man who should be listened to and who has been mandated from several rungs above them to be given what Bob asks for at all times, they don't want anyone else being given this super special treatment. "But Steve, this is a Saturday job. Bob rolls at least a day ahead at all times. What if he had shown up to this house for the first time at 7 AM Saturday and realized he wasn't able to complete the work due to the specific circumstances of this service ( you know, the kind of shite the site inspectors they hired would have noticed had they actually, you know, inspected the site instead of merely calling the customers to schedule the work from the comfort of their homes). What then Steve ?" "Do we tell the customer " Sorry, but we are so F'ing stupid we scheduled work with you not having a clue whether or not we would actually be able to do it and now we ( by we I mean me) are going to have to reschedule this work for some other day ?" "Or do we ( again I mean me) spend 4 hours on Google trying to figure out how a 25 year old heat pump works so we can safely fire the unit up because in your infinite wisdom you c**k $u**ers decided that main/service installation guys, after about 4 hours of training, were now magically qualified to do SAID work that you make service techs train for 2 years on before turning them loose on the world ?"
By the way, after having set up a beautiful program, on my own, for sliding though entire neighborhoods doing pigtails, without inconveniencing customers, without destroying their yards and without missing a single house, via actually being on the ground, knocking on every door, talking to every customer, explaining the work, accessing the parameters of each job and scheduling hundreds of jobs with customers without ever having to have someone take a day off work, Bob was badgered repeatedly to go management and head up WLP. They made Bob an offer. Rather than negotiate Bob stated plainly that he would only take the job if they A) met his salary requirements and B) gave him complete autonomy over this department. They agreed to neither. Then they took Bob's beautiful program and ruined it, yet repeatedly rely on Bob to solve their problems. Bob is feeling like he's getting the high hard one here if you know what I mean.
Jesus. I need a day off.
