Just tried getting a new windshield, mine has a long crack running across it. 2005 Dodge Ram 1500 SLT Quad Cab. Made the appointment with Safelite over the weekend for the shop in my area. Was busy changing out my mower blades when they called this morning to notify me that they can't replace the windshield on vehicles that are over 20 years old. I hung up after a few choice words to the manager and finished my mower. Got cleaned up and called back for an explanation. The nice lady on the phone told me that due to parts availability issues and obsolescence, THEIR location couldn't do it. She said maybe the location in Gainesville could. I asked why it didn't specify that on their website, she said that it doesn't deal with individual locations. So, now I have to find somebody who can.