Wow that sounds like a terrible customer service experience! I've heard of a few people having issues with that same gun. It's never a good sign when customer service points the finger at you especially before even seeing the defective product..Ok, if I must, Kimber Micro 9 stainless, first day I took it out, the hammer chipped where slide comes back to reset hammer, guide rod bent, jammed every other round. Was using Magtech 115fmc.
Called Kimber up, told me jamming was normal for the first 500 rounds, told CS, I can’t even shoot 50 let alone 500. Guide rod was my fault according to them, I didn’t reassemble it right, told CS it only goes together one way, hammer chipped, it can happen, should have no effect.
End result, it went back to gun shop, as a trade, they said they would send it back to get repaired, told the counter guy, good luck with that.
Lesson learned....DON‘T BUY KIMBER....
What was wrong with the pistol's?Tanfoglio Witness
Never dealt with EAA on the multiple issues, just got rid of the two pistols.
That's good to hear about RIA!I don't really dislike any of the guns I own. I have one that I would place in the 'awkward to shoot' category and that is my CZ Scorpion.
As far as customer service is concerned, I have only had to deal with a one of them and they were a pleasure to deal with and that would be Rock Island Armory.
What was wrong with the pistol's?
Any reason you didn't reach out to customer service?
Good to hear about Springfield! I haven't had an issue with any of their products but I only hear good things about their service.I only have two brands of firearms, they are Smith&Wesson and Springfield Armory.
I only needed customer service when I bought my Range Officer the mags look like they have been left in the rain.
Customer service replaced them no problem.
The firearms have been flawless.
Can't wait to see everyone's comments.
I have zero experience with EAA so you're input is helpful thank you!This was back in the 2000's. All had major magazines issues and they weren't accurate.
EAA had a bad rep for CS so I cut the pistols (10mm, 45 &38 Super) loose.
Maybe they're better now, and I understand there's a new importer.
My .02
I would guess S&W is using the typical CYA lawyer statement.Good to hear about Springfield! I haven't had an issue with any of their products but I only hear good things about their service.
I did call S&W recently about buying a factory barrel and they were not helpful on selling me the barrel or directing me to a source to buy the barrel. I wouldn't say there service was bad it just wasn't helpful.
It's sad to see the current state of Remington, they were an American icon. Bad customer service turns me off as a buyer and I only deal with companys that care about their products & customer base.Para Ordnance / Remington, Im a freaking gunsmith and a couple of the stores I contract with would rather pay me to fix things instead of dealing with them. A couple time I had to go through them and they are a bunch of butt holes.
Trijicon anything that is wrong is your fault, but they now have a form so you just fill it out no longer need to contact.
I am the same for manufacturers plus 2 Sig P365 XL. I have dealt with SA and SIG customer service with no service. SA was great. I have a LGS that has crappy customer relations.I only have two brands of firearms, they are Smith&Wesson and Springfield Armory.
I only needed customer service when I bought my Range Officer the mags look like they have been left in the rain.
Customer service replaced them no problem.
The firearms have been flawless.
Can't wait to see everyone's comments.
Is LGS a gun store? I googled it and that's what I came up with.I am the same for manufacturers plus 2 Sig P365 XL. I have dealt with SA and SIG customer service with no service. SA was great. I have a LGS that has crappy customer relations.
That's good to hear about RIA!
What makes the scorpion awkward? Is it the pistol or carbine? I don't own or have ever shot a scorpion but I have an interest in possibly buying one in the future.